Original research

Patient satisfaction with cataract surgery

Ehab I Wasfi¹ , P Pai² and Alaa A Abd-Elsayed³

¹  Eye Department, Assiut University Hospital, Assiut, Egypt

²  Eye Department, Barrow General Hospital, Barrow in Furness, UK

³  Department of Public Health and Community Medicine, Faculty of Medicine, Assiut University, Egypt

author email corresponding author email

International Archives of Medicine 2008, 1:22doi:10.1186/1755-7682-1-22

Published:	25 October 2008

Abstract

Introduction

Measuring the patient satisfaction is a very important issue that will help very much in improving the service provided to patients and improve the level of satisfaction.

Aim

To evaluate patient satisfaction with the cataract surgery service and identify any areas for improvement, determination of patient satisfaction with referral, out-patient consultation, pre-assessment clinic, surgery and post-operative care, also to report patients' comments relating to improvement in service provision.

Methodology

A retrospective study was undertaken for 150 patients underwent cataract surgery at Barrow General Hospital, UK, the survey sample was by postal questionnaires. We collected our data from the theatre lists for a period of 4 month.

Results

This study included 150 patients; the response rate was (72%) 108 patients, Most patients were referred from their general practitioner 86.1%, 93 (86.1%) patients were happy with the time interval from seeing their GP to eye clinic. In the eye out patient department many factors significantly affected the level of patient satisfaction, in general the more information provided for the patient the more the satisfaction.

Conclusion

Patient satisfaction is on important health outcome old understanding both the domains of satisfaction as well as their relative importance to patients is necessary to improve the overall quality of patient care. Meeting the doctor, presenting all relevant information and giving printed information are very important factors in improving the patient's satisfaction with cataract surgery.