Figure 3.

Frequency of adverse pharmacy encounters reported by fertility patients (n = 150) during a two year audit. Type 1 = Dispensing error-gonadotropins; Type 2 = Dispensing error-non gonadotropin; Type 3 = Dispensing error involving medical equipment/supplies; Type 4 = Counselling/communication error; Type 5 = Inventory problem or not otherwise specified. No significant difference was observed between 2007 and 2008 for any event type (p > 0.20, by z-test for proportions, CI 95%). Note: Some patients generated more than one complaint, but each complaint was assigned to only one type.